About the service
Question Q1: How do I get help?
A1: Pls Contact service@medievalbrick.com. You will receive a reply within 1 working day.
About missing or defective parts
Q1: What do I do if a part is missing or defective?
A1: We will provide free parts for such cases within 6 months of ordering.
About Shipping
Q1 : Do you ship worldwide?
A1 : Yes, we can ship worldwide.
Q2 : Where do you ship from?
A2 : Our warehouse is located in China and the goods will be shipped from mainland China
Q3 : How do I track my parcel?
A3 : Packages can be tracked on 17track.net. Alternatively, if you need a team member to help check, please contact our service team at service@medievalbrick.com and we will be in touch with status updates.
Questions about payments and orders
Q1 : What payment terms can you accept?
A1 : For payment, we accept Paypal and credit cards.
Q2 : My payment has been declined, why? How do I resolve it?
A2 : If your purchase was made by credit card and failed, can you contact the Stripe support team for a solution? Or if the problem cannot be resolved, please don’t worry, we also accept Paypal payments.
Q3 : How do I cancel my order?
A3 : For orders that have not yet been shipped, please contact our service support team at service@medievalbrick.com and we will cancel your order and issue a full refund.
Q4 : Is my information secure when using this site?
A4 : Yes, Medievalbrick takes precautions to protect your personal information. When you submit sensitive information through the site, your information is protected both online and offline. Please do not worry about this.
Q5 : What if I have the wrong address?
A5 : If the recipient’s address is incorrect and the delivery fails, the parcel should be returned to the sender. Upon receipt of the parcel, we will contact you to obtain an updated address and arrange redelivery of your parcel.
Questions about returns and refunds
Q1 : Which items can be returned?
A1 : a) – We can accept returns or exchanges within 30 days.
b)- All returned items must be in their original condition: unused, unwashed and unworn. There are no exceptions.
Q2 : How do I return an item?
A2 : Contact the Lesdiy service team at service@lesdiy.com to confirm the details to ensure the item is eligible for return. Once agreed, the service team will send details of the return, please provide a return tracking number once the item has been returned.
Q3 : What is your refund policy?
A3 : Refunds will be processed within 1-5 working days after you have received confirmation of your cancellation from us.
Q4 : How will you issue refunds?
A4 : Refunds are applicable to the original method of payment.